Refund policy
RETURN AND REFUND POLICY
Return Window We don't accept returns of unopened Tri-3Malt products within 14 days of delivery. To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
Eligible Returns
- Unopened products only
- Original, sealed packaging intact
- Products not past their expiration date
- Proof of purchase required
Non-Returnable Items For health and safety reasons, we cannot accept returns of:
- Opened or consumed beverages
- Products with broken seals or damaged packaging
- Items past their expiration date
Return Process To initiate a return, please contact us at Bentix33@gmail.com within 14 days of receiving your order. Include your order number, the items you wish to return, and the reason for the return. We will provide you with return instructions.
Return Shipping Customers are responsible for return shipping costs. We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged or Defective Products If your Tri-3Malt products arrive damaged or defective, please contact us at Bentix33@gmail.com within 48 hours of delivery with photos of the damage. We will arrange a replacement or provide store credit at no additional cost to you, including return shipping.
Refunds Once we receive and inspect your return, we will issue store credit or arrange an exchange for eligible returns. Store credit will be issued within 5-7 business days and can be used for future purchases on our store.
International Orders We do not accept returns on international orders. Please contact us at Bentix33@gmail.com if you receive damaged or defective products, and we will work with you to find a solution.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at bentix33@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at bentix33@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at bentix33@gmail.com.
Contact Us If you have any questions about our return and refund policy, please contact us at Bentix33@gmail.com.